Customer Service Representative
- Klantenservice
DE LEEUW
CUSTOMER SERVICE REPRESENTATIVE In een team zorg je voor de eerstelijns klantenservice via telefoon en mail. Je bent het dagelijks aanspreekpunt voor internationale klanten betreffende prijzen, levertijden, orderstatus en logistiek....
Locatie: RENESSE
Datum: 2011-10-28 00:00:00.000
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| Senior Customer Service Representative Wij zijn op zoek naar kandidaten voor de functie Senior Customer Service Representative (fulltime, m/v) Iemand waarbij relatiebeheer op operationeel niveau op het lijf geschreven is en die de bijbehorende administratieve handelingen tot een go... |
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| Customer Service Representative (nh7058) Ben jij servicegericht, stressbestendig en voldoe je aan de in de vacature gestelde eisen? Reageer dan direct bij Personato Werving en Selectie!FunctieomschrijvingJe bent verantwoordelijk voor een uitstekende klantenservice en bent van toegevoegde wa... |
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| Customer Service Representative http://clicks.m4n.nl/_c?aid=10526&adid=667634&_df=true&turl=http%3A%2F%2Fwww.nationalevacaturebank.nl%2Fzoek%2Fvacatures%2F3740795%2Findex.html%3Futm_medium%3Daffiliate%26utm_source%3Dm4n |
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| Senior Customer Service Representative In Amsterdam! http://clicks.m4n.nl/_c?aid=10526&adid=667634&_df=true&turl=http%3A%2F%2Fwww.nationalevacaturebank.nl%2Fzoek%2Fvacatures%2F3736237%2Findex.html%3Futm_medium%3Daffiliate%26utm_source%3Dm4n |
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| Customer Service Representative Italiaans En Nordic http://clicks.m4n.nl/_c?aid=10526&adid=667634&_df=true&turl=http%3A%2F%2Fwww.nationalevacaturebank.nl%2Fzoek%2Fvacatures%2F3736224%2Findex.html%3Futm_medium%3Daffiliate%26utm_source%3Dm4n |
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| Senior Customer Service Representative Gezocht! http://clicks.m4n.nl/_c?aid=10526&adid=667634&_df=true&turl=http%3A%2F%2Fwww.nationalevacaturebank.nl%2Fzoek%2Fvacatures%2F3736209%2Findex.html%3Futm_medium%3Daffiliate%26utm_source%3Dm4n |
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| Customer Service Representative Finnish http://clicks.m4n.nl/_c?aid=10526&adid=667634&_df=true&turl=http%3A%2F%2Fwww.nationalevacaturebank.nl%2Fzoek%2Fvacatures%2F3727893%2Findex.html%3Futm_medium%3Daffiliate%26utm_source%3Dm4n |
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| Customer Service Representatives http://clicks.m4n.nl/_c?aid=10526&adid=667634&_df=true&turl=http%3A%2F%2Fwww.nationalevacaturebank.nl%2Fzoek%2Fvacatures%2F3722362%2Findex.html%3Futm_medium%3Daffiliate%26utm_source%3Dm4n |
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| Customer Service Representative (spanish/english) In Roosendaal OrganisatieThis position gives you the opportunity to develop yourself at an international departmentJob DescriptionThe Customer Service Representative (CSR) has responsibility of completing all customer orders, requests and inquiries as well as provides service to customers and sales teams in order to consistently exceed the expectations of our customers.Job RequirementsNative Spanish and fluency in English (oral and written a must)Experience in a similar role for at least 3 yearExperience in a technical environmentGood computer skills, Oracle is a plusGood team playerGood communication skillsAccuratePlease note that that the following requirements are a must in order to be considered for this role:You need to have a valid work permit and BS numberYou need to have at least 1 year of Experience in a customer service environmentYou need to live no further than 50 km from Roosendaal.In case you do not match 1 of the criteria's above, we will not select you for this role unfortunately- Salary and BenefitsFor more information please contact Thea van Hoek at 06-18639458 or rotterdam@uniquemultilingual.com |
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| Customer Service Representative French Essential Duties and Responsibilities include the following: - Edits orders received for completeness, price and nomenclature. - Informs customer of unit prices, shipping date, cube of orders, anticipated delays and any additional order information needed by customer. - Advises customers on product information, use of spare parts. - Enters data into computer (also spreadsheets) to determine total cost for customer. - Records or files copy of orders received according to expected delivery date. - Checks inventory control and notifies stock control departments of items that would deplete stock. - Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates. - Prepares shipping documents such as packing lists, customs export docs etc. - Recommends type of packing or labelling needed on order. - Expedites shipment through freight forwarders, shipping companies incl. urgent / fix deliveries, forwarding any special delivery instructions. - Routes and quotes air & ocean shipments (LCL & FCL) through freight forwarders. - Resolves pricing issues, arranges quotations / special quote requests. - Close interaction with European Sales Reps on various customer issues. - Receives and checks customer complaints. - Processes Authorization For Returns (AFR's) for customers. - Confers with shipping, warehouse or carrier personnel to expedite or trace missing or delayed shipments. - Processes personalized orders (e.g. trays with logo) to Production, Planning and Silk Screen departments. - Attempts to sell additional merchandise to customer. - Understands the language of International Business, including Incoterms, Letters of Credit, Proforma Invoices, Cash Against Documents and Certificate of Origin. - Assists with collection of money on past due accounts by communicating with customers directly; focus on Frenchmarket. - Records information on collection efforts. |
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| Customer Service Representative U bent verantwoordelijk voor de offerte en de orderbehandeling van de internationale klanten en voor de opvolging via telefoon, e-mail en fax. In overleg met de internationale productieplant en/of interne diensten informeert u naar de correcte levertermijnen die u nauwgezet volgt. U bent een vriendelijke en gedreven commerciële gesprekspartner voor onze klanten. U waakt over de juiste uitvoering van de afspraken gemaakt door de Sales Managers. U zorgt voor een punctuele administratie. U rapporteert aan de Supply Chain Manager. |
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| Customer Service Representative Automotive Branche Bij Een Internationaal Bedrijf Als Full Time Customer Service Representative bent u onder andere verantwoordelijk voor de telefonische verkoop, de orderverwerking en advisering aan onze klanten. Van binnenuit begeleidt u projecten en voorziet u onze klanten van informatie betreffende de voorraad, het assortiment en de prijs. U behandelt offertes, doet de after-sales en ondersteunt uw collegas in de buitendienst. U beschikt over de volgende competenties: KLANTGERICHTHEID Onderzoeken waar de wensen en behoeften van de klant liggen. Zich inzetten om de klant tevreden te stellen. Grenzen aangeven in datgene wat mogelijk is. Klanten kunnen binden. FLEXIBILITEIT Om zich te kunnen aanpassen aan de gesprekspartner. Niet elke klant is immers hetzelfde. Daarbij signaleert u problemen en ziet u kansen. SAMENWERKEN Meewerken aan een gezamenlijk resultaat. Informatie delen die voor anderen belangrijk kan zijn. Hulp durven vragen. Inspringen voor anderen als ze hulp nodig hebben, al is dat niet uw vakgebied |
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| Customer Service Representative France (37 5 Uur) - Receives customer orders, service requests and customer complaints by phone, fax, mail or e-mail; - Performs clerical processing of orders and requests which includes record search, investigation of problems and complaints; - Provides customer with accurate information regarding our products and sales promotions, customer orders and our service guidelines (product returns / complaints); - Gets familiar and adheres to the policies and procedures regarding order processing and complaint handling; - Complies with ISO procedures; - Other responsibilities and duties may be assigned as needed. |
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| Customer Service Representative French (39h) As CSR you are the key player between the customer and the company (sales and production). You are in close contact with various customers with regard to orders, forecast, new products and other requests. You are, with your co-workers, responsible for the order-to-cash flow for a specific region or group of clients and report to the Team Manager SC. An appreciation for and acceptance of an environment with diverse nationalities is required. Duties & Responsibilities: - Customer sales inquiries - Pricing processes - Sales support - Order and invoice handling, including adjustments to customers accounts - Complaint handling, for service complaints - Information provider and/or recipient - Relief function for other CSR - Filing |
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| Customer Service Representative Doel van de functie: Het kostenbewust onder brengen danwel indelen van de toegewezen transportopdrachten (Export/Import) binnen vastgestelde richtlijnen, het beheren van relaties op operationeel niveau, het zorg dragen voor de bijbehorende administratieve afhandelingen en het afhandelen van vragen en problemen aangaande de operationele werkzaamheden. Resultaatgebieden 1. Orderplanning (Export/Import) en de informatie overdracht verzorgen alsmede gegevens controleren en administratief verwerken. - Draagt zorg voor tijdige beschikbaarheid van het materieel (vraagt tankcontainers aan bij de afdeling Transport), beoordeelt de aard van de lading en deelt transporten in danwel brengt deze elders onder. - Neemt de klant- en/of export/import gegevens in ontvangst en legt dossiers aan. - Controleert dossiers en aangeleverde gegevens op juistheid en volledigheid. Onderneemt gericht actie ( intern/ extern ) bij onvolledigheden om het dossier volledig te maken. - Vult ontbrekende gegevens in, legt gegevens vast in het betreffende dossier en verzendt deze naar dienstverleners/klanten. - Verzorgt de documentatie met betrekking tot de export/import zendingen en verstrekt informatie aan in-extern belanghebbenden, zoals verschepingsdetails, vervoersinstructies en pre-alerts. - Informeert klanten en/of andere relevante instanties en derden m.b.t. de laad instructies van een transport. - Stemt, indien van toepassing, de volgorde van het verrichten van werkzaamheden af met de Teamleader Export/Import, rekeninghoudend met het productieproces ( levertijden ) van het transport. - Legt de voortgang van de opdracht vast en rapporteert hierover aan de Teamleader Export/Import. - Verkrijgt en verstrekt in-en extern informatie voor de dagelijkse planning. Resultaat: Orderplanning verricht, adviezen en ondersteuning gegeven en informatie overgedragen, zodanig dat de uitvoering van orders volgens richtlijnen en procedures is gerealiseerd, onregelmatigheden zijn gecontroleerd en/of opgelost, dat er ingespeeld kan worden op ontwikkelingen, relevante betrokkenen beschikken over de juiste informatie en Export/Import gegevens correct en tijdig administratief verwerkt. 2. Bijzonderheden controleren en signaleren met betrekking tot de orderplanning (Export/Import). - Signaleert ontwikkelingen, mogelijkheden en problemen in relatie tot het werkgebied en reageert hier pro-actief op. - Ziet toe op een doelgerichte voortgang en kwaliteit van de werkzaamheden. Verzamelt gegevens, signaleert onregelmatigheden en waarschuwt en/of neemt actie om eventuele problemen op te lossen en/of de kwaliteit te verbeteren. - Zorgt dat richtlijnen en procedures worden opgevolgd. - Plant controleacties in overleg met de Teamleader Export/Import. Resultaat: Controles verricht en bijzonderheden gesignaleerd, zodanig dat de planning volgens richtlijnen en procedures is gerealiseerd, onregelmatigheden zijn gecontroleerd en/of opgelost. 3. Operationele relaties beheren. - Is het primaire operationele contact voor de klant, leverancier/dienstverlener betreffende de voortgang en mogelijkheden van de opdrachten. - Bouwt een relatienetwerk op met bestaande klanten, andere transportbedrijven en diverse leveranciers/dienstverleners en onderhoudt deze. - Communiceert met de klant en/of agent over de voortgang en de kwaliteit van de operationele werkzaamheden, beïnvloedt verwachtingen en bereikt overeenstemming. - Beoordeelt mede afbreukrisicos in relatie tot de wensen van de klant en de gevolgen daarvan voor de dienstverlening en adviseert hierover. - Lost standaard operationele vragen en problemen op zo nodig in overleg met de Teamleader Export/Import. - Draagt zorg voor de operationele afhandeling en voortgangsbewaking en stemt de voorwaarden met betrekking tot de afhandeling af met de Teamleader Export/Import. Resultaat: Relaties operationeel beheerd, zodanig dat de opdrachten optimaal kunnen verlopen, de dienstverlening kan worden afgestemd op de klant en de klant tevreden is. 4. Administratieve afhandeling controleren en verzorgen. - Draagt zorg voor het opmaken en controleren van alle (transport)documenten. - Registreert de aankomst, vertrek en onregelmatigheden van en tijdens transporten en verzamelt andere relevante gegevens (zoals inkoopkosten etc.). - Bouwt, archiveert en beheert het volledige (transport)dossier op. - Verzorgt de opdracht tot externe douaneafhandeling. - Ervoor te zorgen dat de ontstaande kosten van de initiële opdracht overeenkomen met de werkelijke kosten op job niveau. Eventuele afwijkingen dienen aan de Teamleider te gemelde te worden. - Bereidt de facturatie en extra kosten voor en voert deze uit in samenwerking met de afdeling administratie. - Na voltooiing van de opdracht dient de Job Summary te worden geprint. - Het uitvoeren van, door het management noodzakelijk geachte werkzaamheden, buiten het aangegeven resultaatgebied. Resultaat: Administratie afgehandeld, zodanig dat de planning volgens regels en procedures is gerealiseerd, de gegevens volledig en juist zijn verwerkt en relevante betrokkenen beschikken over de juiste informatie. |
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| Customer Service Representative Service 24h Germany Department Department description Customers experiencing a vehicle breakdown can contact the Service 24h department for roadside assistance 365 days per year, 7 days a week and 24 hours a day. Your responsibilities Employees answer incoming calls from customers requiring assistance. Details are collated and entered into a computerised system. In case the problem can’t be solved by telephone, the employee contacts the nearest dealer who will send out a technician. The philosophy is to ensure the customer is mobile again as quickly as possible. |
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| Customer Service Representative Cs Germany Job description The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries. Your responsibilities As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. |
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| Customer Service Representative Cargill B.V. was established in Amsterdam in 1959. Today we are engaged in the production of food ingredients and the processing, distribution and trading of a variety of agricultural products. Cargill B.V. has around 2,300 employees at locations throughout the country and ranks as one of the 20 largest companies in the Netherlands. Cargill supplies products and services to well-known companies, who in turn use them to make end-products. Our organisation is widely known for its excellent business performance, client-orientation and continued innovation. Internally, Cargill is characterised by the open, informal and direct manner in which people deal with one another. We also place a high value on independent action and the courage to take decisions. The Business Unit Cargill Refined Oils Europe (CROE), located in Schiedam, is a leading provider of vegetable oils and fats and has 15 refining and 8 packaging production facilities in Germany, Netherlands, Spain, France, UK, Romania and Belgium. Customers of this Business Unit are based all over Europe, and use these products in food, feed, energy, and in industrial applications, such as in Lubricants, Polymers, Coating, Candles, Barrier Coating, Surfactants, Construction, and other Bio-Chemicals. Demand for vegetable oils in Europe is growing, especially outside of the food customers. For our business unit Refined Oils Europe based in Schiedam we are looking for a: Customer Service Representative Principal Accountabilities Receive and process customer orders into the business systems. To ensure that the ordered products are processed. Ensure shipped orders are invoiced latest next business day of shipment. Helps to make accounting systems accurate, ensures payment. Understand customer requirements, needs and expectations, with regards to logistics and work according to that. Furthermore keep customer data up to date as far as relevant for logistics. To ensure customer satisfaction. Proactively inform customers about order status, invoices, contract balances and other information and provide timely answers to customer inquiries. To ensure customer satisfaction. Receive, process and follow up on customer requests and complaints. Follow up where relevant for logistics To ensure customer satisfaction Collaborate with planning personnel to fulfill orders and resolve any scheduling challenges. To ensure timely communication internally and externally to customers. Manage customer demand forecast. Helps to make demand planning for sales, capacity management and planning. MBO diploma with at least 3 to 5 year business experience, preferable as a Customer Service Representative Fluent in Dutch and English plus either French and/or German Customer Service Experience Would you like to apply, please use the apply online button and attach your CV and letter of application Acquisition induced by this ad will not be appreciated Cargill B.V. was established in Amsterdam in 1959. Today we are engaged in the production of food ingredients and the processing, distribution and trading of a variety of agricultural products. Cargill B.V. has around 2,300 employees at locations throughout the country and ranks as one of the 20 largest companies in the Netherlands. Cargill supplies products and services to well-known companies, who in turn use them to make end-products. Our organisation is widely known for its excellent business performance, client-orientation and continued innovation. Internally, Cargill is characterised by the open, informal and direct manner in which people deal with one another. We also place a high value on independent action and the courage to take decisions. The Business Unit Cargill Refined Oils Europe (CROE), located in Schiedam, is a leading provider of vegetable oils and fats and has 15 refining and 8 packaging production facilities in Germany, Netherlands, Spain, France, UK, Romania and Belgium. Customers of this Business Unit are based all over Europe, and use these products in food, feed, energy, and in industrial applications, such as in Lubricants, Polymers, Coating, Candles, Barrier Coating, Surfactants, Construction, and other Bio-Chemicals. Demand for vegetable oils in Europe is growing, especially outside of the food customers. For our business unit Refined Oils Europe based in Schiedam we are looking for a: Customer Service Representative Principal Accountabilities Receive and process customer orders into the business systems. To ensure that the ordered products are processed. Ensure shipped orders are invoiced latest next business day of shipment. Helps to make accounting systems accurate, ensures payment. Understand customer requirements, needs and expectations, with regards to logistics and work according to that. Furthermore keep customer data up to date as far as relevant for logistics. To ensure customer satisfaction. Proactively inform customers about order status, invoices, contract balances and other information and provide timely answers to customer inquiries. To ensure customer satisfaction. Receive, process and follow up on customer requests and complaints. Follow up where relevant for logistics To ensure customer satisfaction Collaborate with planning personnel to fulfill orders and resolve any scheduling challenges. To ensure timely communication internally and externally to customers. Manage customer demand forecast. Helps to make demand planning for sales, capacity management and planning. |
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| Senior Customer Service Representative Wij zijn op zoek naar kandidaten voor de functie Senior Customer Service Representative (fulltime, m/v) Iemand waarbij relatiebeheer op operationeel niveau op het lijf geschreven is en die de bijbehorende administratieve handelingen tot een go... Vergelijken deze vacature » |
Solliciteren » | |||
| Customer Service Representative (spanish/english) In Roosendaal OrganisatieThis position gives you the opportunity to develop yourself at an international departmentJob DescriptionThe Customer Service Representative (CSR) has responsibility of completing all customer orders, requests and inquiries as well as provides service to customers and sales teams in order to consistently exceed the expectations of our customers.Job RequirementsNative Spanish and fluency in English (oral and written a must)Experience in a similar role for at least 3 yearExperience in a technical environmentGood computer skills, Oracle is a plusGood team playerGood communication skillsAccuratePlease note that that the following requirements are a must in order to be considered for this role:You need to have a valid work permit and BS numberYou need to have at least 1 year of Experience in a customer service environmentYou need to live no further than 50 km from Roosendaal.In case you do not match 1 of the criteria's above, we will not select you for this role unfortunately- Salary and BenefitsFor more information please contact Thea van Hoek at 06-18639458 or rotterdam@uniquemultilingual.com Vergelijken deze vacature » |
Solliciteren » | |||
| Customer Service Representative Automotive Branche Bij Een Internationaal Bedrijf Als Full Time Customer Service Representative bent u onder andere verantwoordelijk voor de telefonische verkoop, de orderverwerking en advisering aan onze klanten. Van binnenuit begeleidt u projecten en voorziet u onze klanten van informatie betreffende de voorraad, het assortiment en de prijs. U behandelt offertes, doet de after-sales en ondersteunt uw collegas in de buitendienst. U beschikt over de volgende competenties: KLANTGERICHTHEID Onderzoeken waar de wensen en behoeften van de klant liggen. Zich inzetten om de klant tevreden te stellen. Grenzen aangeven in datgene wat mogelijk is. Klanten kunnen binden. FLEXIBILITEIT Om zich te kunnen aanpassen aan de gesprekspartner. Niet elke klant is immers hetzelfde. Daarbij signaleert u problemen en ziet u kansen. SAMENWERKEN Meewerken aan een gezamenlijk resultaat. Informatie delen die voor anderen belangrijk kan zijn. Hulp durven vragen. Inspringen voor anderen als ze hulp nodig hebben, al is dat niet uw vakgebied Vergelijken deze vacature » |
Solliciteren » | |||
| Customer Service Representative Cs Germany Job description The Customer Service department serves all European customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz and smart vehicles. All inquiries and complaints are handled by telephone, mail, fax or e-mail. Customer Service is responsible for after-sales service issues, technical and product topics and general company related inquiries. Your responsibilities As a Customer Service Representative you are the most important interface between the customer and the Daimler organization. You insure that customer concerns and queries are dealt with adequately; manage our services to customers and transfer product knowledge. Vergelijken deze vacature » |
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